Contact our team

If you have missed to link your account and would like to add points from your recent order manually, please reach out to our Customer Care team who will add the points to your account.

Please note that points will be redeemable within 30 days from the date of purchase but will be displayed in your overall points accumulated.

To earn MUSE points, ensure that your MUSE account is linked to your GAP account when shopping online. For in-store purchases, provide your registered MUSE details at checkout. Points will be awarded on eligible purchases in accordance with the applicable MUSE terms and conditions.

When registering a new account and after you have filled out all your details, make sure you check the “Join Muse or Link account” found on the Muse section.

Once you validate the details with an OTP sent to the registered phone number, your muse account would have been successfully linked and you can enjoy point accumulation and redemption on your online purchases.

You can redeem your MUSE points on purchases through the GAP website or GAP stores. For online purchases, ensure that your MUSE and GAP accounts are linked, then select your available MUSE points as a payment method during checkout. For in-store purchases, simply provide your registered MUSE account details to the store team to redeem your points. Redemptions are subject to the applicable MUSE terms and conditions.

Once your order is shipped, you will be notified via email with a tracking number that you can use to track your order. 
Additionally, you will receive an SMS from our carrier partner when your order is out for delivery with a link for real time tracking. 

Once the order is ready to be shipped, you will receive an SMS to confirm your delivery address, once confirmed, your order will be shipped right away.

If the delivery address is not confirmed, we will still attempt to deliver the order to the address added when the order was placed. Our in-house driver will call you while he on the way to you.

If you would like to return an item bought from our online website, simply reach out to our Customer Care team.
Our team will book your return, and a courier partner will pass by within 3 to 5 working days to collect your item. Once your item is received and inspected, your refund will be processed according to your payment Method.

Unfortunately, we do not have online exchange services. You may return your online order in accordance with our Terms & Conditions, and once the return is processed, a refund will be issued based on your original payment method.
If you wish to receive an alternative item, you can place a new order on our website.